Customer Success will build trust with your customers, aligning your services with their goals.
When you bring on new customers with a smooth onboarding – you build trust. When you support your customer’s needs before they become challenges - you build trust. When you understand how your product is being used and strengthen tools the customer relies on – you build a client for life.
Your business growth is counting on you delighting your customers every step of the way.
Build a Customer Centric Approach to Your Company’s Needs
Here’s how we help:
New Client Set-up
Sales to Success Hand-off
1:1 CSM to Client
1:Many
Tech-Touch
Customer Lifecycle Mapping
Post Onboarding Journey
Anticipating changing client needs
Finding and taking advantage of Super Users
Supporting your team as they expand and contract
Working in tandem with Product and Marketing to set clients up for Renewals and Upsells
Renewals and Upsells
Isolate and plan for Upsell/Renewal opportunities
Leverage ROI to keep clients longer
Think past renewal to Customer Advocacy and Referrals
“The difference between Customer Success and Account Management is the difference between a backyard telescope and the Hubble.”
Our pricing is flexible dependent on your company’s unique needs.
Our pricing consists of project-based, project by retainer and enterprise-level consulting based on your needs beginning with a one time complimentary consultation.
Project and retainer based pricing
About to launch? Ready to hit a milestone? Planning for Customer Success can never come too soon in the life of a project. Set your company up for successful and long-term relationships with your customers by taking steps to prioritize their needs before they have challenges.
Enterprise-level consulting
When Customer Success is part of your planning; you will gain more trust, stronger relationships and longer commitments from your clients.